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Name an owner for every process.
Six fields on this record fail validation. The ERP is doing exactly what it was set up to do. The process underneath it was never written down, so nobody can tell you how the work gets done.
Process owner must have a value in Operation: No.=OP-0001. It cannot be zero or empty.
Two people know how it actually works. Both are busy.
Cleared by line 10000The ERP holds the data. The decision still happens in a spreadsheet.
Cleared by line 20000Month-end is a manual rescue, every month.
Cleared by line 30000The audit finds what the floor already knew.
Cleared by line 40000Sales promises a date. Operations finds out later.
Cleared by line 20000The report is late, so the meeting runs on opinion.
Cleared by line 30000None of these is a software problem yet. Each one clears when a line below is posted.
Fix the process before the software.
Two to three weeks. I walk the floor, read the data and interview the people who actually do the work. You get back the real map, every wait and handoff marked, and the list of steps the process doesn't need.
Process owner blank Mohammad, interim
Dynamics 365 Business Central, Dynamics NAV, SAP Business One, Oracle Fusion. The process gets fixed first, then the configuration, then the extension. Four implementations, the latest end to end across two companies.
Decision made in A spreadsheet The ERP
Delivery date set by Sales, alone Sales, against supply
AL extensions for Business Central, document capture and a warehouse rebuilt around how material really moves, plus the architecture behind a pricing engine and a quality system. All running in production.
Month-end close Manual rescue Runs from the system
Management report Late Ready before the meeting
ISO 9001:2015 from registers and SOPs through internal audit to the evidence an external auditor accepts. I own one today: audits, SOPs, work instructions and risk registers across every department.
Audit findings Already known on the floor Raised by your own checks first
The part where your team runs it without me. Your own process is the case study, on site or remote. The catalog is still a draft record.
Process owner Mohammad, interim Your team
Hand it over when it runs.
Seven systems that shipped, and all seven are in production. Four at work in Business Central, three of my own. No customer data, vendor names or production screenshots here.
Multi-tenant cloud quality management system, about 116,000 lines. Document control, objectives and KPIs, non-conformance and CAPA, DMAIC, process maps, SPC with Cp/Cpk, audits and a clause-to-evidence graph. Everything on this page, as software.
Re-keying caused the most downstream defects, so it went first. Documents go straight to a vision model, match against open purchase orders, file to SharePoint and post their own cost.
I helped design the architecture: a formula compiler and stack machine, so the business changes pricing logic without a developer. Built during volatile tariff and metals pricing.
I helped design the architecture: AQL sampling, non-conformance with 8D, PPAP, calibration and labeling checks on native approval workflows, so every record leaves an audit trail.
Standard warehousing didn't match how a magnetics plant moves material, so I mapped the movement and built to that. License plating, directed picking, per-line validation, a deliberate cost waterfall. The system of record.
Pregnancy and period tracker built for Arab and Muslim families, about 38,000 lines. Three roles, an AI companion, daily duas and Ramadan guidance.
Chess learning app, about 7,000 lines, with its own engine from 500 to 1600 Elo. The hard part was getting the low end to blunder the way a person does.
Build what holds the process.
Business Central implemented end to end across two entities, then extended in AL instead of buying add-ons. I own ISO 9001:2015 across every department. Four direct reports and three specialist contractors. I present to the COO and CEO.
Sole implementer at a modular home manufacturer running on Excel templates. Delivered SAP Business One, Salesforce Sales Cloud, Pardot and ClickUp, and moved the company to Microsoft 365.
Advised the Oracle Fusion partner on procurement design. Found a systematic costing error in earlier procurement transactions and led the week-long correction.
Dynamics NAV across three industries in two years, from assistant to migration lead to project lead.
SOPs, batch records and deviations in a regulated plant, where an undocumented process is a finding.
Check every entry.
Posting sends this record to me. One line about the process that hurts, and roughly how big the operation is, is enough to start. Fractional process work, ERP rescues, quality system ownership and workshops. Remote from Amman, across US and European hours.
mwskhatib@gmail.comPost it.